FAQ

  • How long will my order take to ship?

    Once an order is placed, we process it in 1 day and ship it within 5 business days. Shipping time may depend on the mail courier and where you live. Please keep in mind COVID-19 may play a role in longer than expected wait times

  • What exactly do you sell?

    Our collections often include t-shirts, hoodies, shorts, and accessories. We also do 1 of 1 releases at random points in the year

  • Where are you located?

    We are located in Toronto, Canada. However the vast majority of our sales take place online

  • What’s your return policy?

    All sales are final. Please ensure the item you are ordering is the right size and fit for you. To see sizes and measurements, please check the details of the item you plan to order. If in any case you strongly believe you require a return or refund, please contact us at visualsclo@gmail.com RE: RETURN OR REFUND REQUEST

  • What if I need to cancel my order?

    If an order needs to be cancelled due to an error, please contact us at visualsclo@gmail.com RE: ORDER CANCELLATION. Please note: orders cannot be cancelled once they have been shipped

  • What if my order is lost?

    We will do our best to assist you and provide any information necessary, however we are not responsible for order that turn up lost or stolen. Please ensure you have entered the correct details before checkout

  • Do your items run true to size?

    Yes, all our items run true to size. Please check the measurements in the details field of the item you wish to purchase

  • Do you restock old collections?

    Our Essentials Collection will always be restocked. However, other collections may or may not be restocked according to how in demand they are. We like to focus on constantly working with artists to design new and fresh artwork or colourways for items. If an item or collection is highly requested, we restock those items for a limited time

  • What do you do with the information you collect?

    We only collect your information so that we can give you the best service you need. We don’t share your info with any third-party websites or applications. For more on this, please take a look at our Privacy Policy

  • Duties & Taxes

    International orders may be subject to duties/customs. We are not responsible for the payment of duties/customs on orders. We are required to adhere to all international import and export laws.

    If the customer refuses to accept a shipment, they are responsible for the shipping charges, taxes, duties/customs charges that may be incurred.

  • Still have questions?

    If you still have unanswered questions, please contact us at visualsclo@gmail.com and we will do our best to answer any inquiries you may have. Thank you for being a customer :)